So I got my new Fitbit Alta tracker this week and I am pretty excited about it!! Before I get started talking about it though, I just wanted to share this little disclaimer. This is just the experience that I have had with the Fitbit company. This is unsolicited and purely because I was impressed with the service I got. Nothing more.
So a few years ago, I decided I wanted a good pedometer. The idea of tracking my steps and challenging myself sounded cool, but I wanted a reliable pedometer that wouldn't just track steps because I shook it up and down vigorously. My solution was the Fitbit Zip. If you are looking for a pedometer that you can just slip on your bra strap or clip to your pocket and forget about, this is the perfect solution. It tracks steps, and, it links with MyFitnesspal and SparkPeople and several other internet tracking apps. It does not have Bluetooth connectivity, but if you just want something low maintenance, this is perfect. The downside is that it runs on a watch battery. The battery would last for about 3 months and then I would have to buy a new one. The problem was that I didn't always remember to get a new one. So, once the battery would run out, I would go for months before I remembered to buy a battery and so, went months without tracking anything.
Last Christmas, I decided it was time to step up my game. I would get a tracker that was rechargeable so I wouldn't have to deal with batteries. I also wanted one that would conveniently show me my steps. It gets a little embarrassing looking at a tracker that is clipped to your bra. I went back to Fitbit because I already liked the brand and found the Fitbit Charge.
There were two things that I loved about this tracker. One was that I could always see how many steps I had taken so I knew how many I had left. It was on my wrist and I just had to glance down instead of looking down my shirt. Second, it had a silent alarm. This was amazing since my, then five year old, was getting up whenever she heard my alarm clock go off. She was killing me because I couldn't wake up early for a little quiet time. The silent alarm totally foiled her. Best thing ever!! I also liked the Bluetooth feature that allowed the tracker to sync with my phone. That meant my step and calorie totals were always current and synced with MyFitnesspal too. The Charge also tracked sleep. That can be a positive or a negative. I always knew how much sleep I wasn't getting.
My problem was that after 4 months of constant use, the tracker started falling apart. I was a bit upset. I really feel that mechanical devices should last at least a year, so I did something I almost never do and actually wrote to customer service. I sent them a letter and some pictures of what was happening and hoped for the best, but expected not to hear back from anyone.
Not only did I hear back from someone in just a few hours, but they were really polite!! They asked me a few questions about where I had bought it and within 24 hours they were shipping me a new Charge. They were out of stock on my original color, but hey, I was getting a new tracker and didn't have to worry about sending back my old one. Sweet! Excellent customer service!!
I was delighted to get my second tracker and used it everyday and continued to be delighted with it, but then I noticed I was having to charge it way more often. Instead of going 5-7 days between charges, I was going 2-3 days before the battery would be completely dead. "Really?," I thought! I have only been using this new tracker about 4 months and it was already dying! So I decided to try customer service again. Honestly, it hadn't even been a year since I had bought my original tracker.
I checked the FAQs first. Tried a couple of things, then sent an email off to Customer Service. Again, I got an email back within 24 hours and after answering some questions, I had a new tracker on the way... or so I thought.
After two weeks, I wrote back to the company because my tracker hadn't shown up and it didn't even look like it had shipped. A few hours later, I got a nice apologetic email. The Fitbit Charge had apparently been discontinued. After my experience with the device, I can see why. They were offering me an Alta though which was one of their newer models and would I like one? Yes!!
So that is why, I am still a strong supporter of Fitbit!! My faith in them is a little shaken by the quality of the Charge, but their customer service has been EXCELLENT!! I can't wait to see how the Alta does now!
Right now, my favorite thing about it is the reminder buzz at 10 min to the hour if I haven't walked 250 steps during that hour from 9:00 am to 6 pm. I love it!!!It reminds me to get up from my desk and move during the day! Plus that's 2500 steps that are just built into my day that I get reminded to walk! So cool.
Today's Motivation:
The Fitbit Alta - with the little buzz that is reminding me it's time to get up and move!! See you in 250 steps.